Incident Report: Shared Hosting Service Disruption and Migration of All Affected Users

Region(s) Affected: PHX-1

Services Affected: cPanel Hosting Services

Scope: RADCP36
We are aware of an issue affecting select cPanel hosting users in PHX-1. Outage is confirmed isolated to a single physical server.

We are currently investigating the scope of this issue and will have an update shortly.

Posted: 07/31/2023 06:23 PM (CST)


A Hard Drive failed, preventing the server from properly recording and retrieving data from the local array.

In the interest of minimizing service disruption, a migration onto our current hosting nodes was initiated.

Our decision to migrate user accounts was arrived at when we discovered the failed disk is no longer manufactured and we would be unable to order a spare.

All affected users will receive email regarding their new server details. Any website’s utilizing third-party DNS servers should make any changes necessary.

Websites utilizing Rad Web Hosting’s provided DNS servers have already been updated and no action is needed.

Posted: 07/31/2023 09:21 PM (CST)


Migration: CPANEL-RADCP36 (PHX-1) Incident Report

Impacted Infrastructure: CPANEL-RADCP36 Server (PHX-1)

Start Time(s)/Date(s): Monday, July 31, 2023 01:56 PM CST

End Time(s)/Date(s): Tuesday, August 1, 2023 02:00 AM CST


Overview: Beginning on Monday, July 31, 2023, the server, CPANEL-RADCP36 (PHX-1) began exhibiting service degradation due to apparent hard disk failure.

Description: Beginning on Monday, July 31, 2023 01:56 PM CST, Rad Web Hosting technicians began investigating possible disk failure on CPANEL-RADCP36 Server (PHX-1). Preventative measures were implemented to prevent extended downtime and data loss. During the course of investigation, it was determined that all accounts on CPANEL-RADCP36 would be scheduled for migration. A contributing factor in this course of action was the fact that the hardware affected had been discontinued by the manufacturer. Due to the fact there we would not be able to replace our spare replacement disk, we chose to retire this server permanently from our services.

Maintenance/Migration began immediately and continued until we were able to verify all accounts were migrated successfully and without data loss. Updates were provided via our Status page, through our Network Status Twitter account. Every measure was taken to prevent extended service disruption to any individual accounts, and to minimize the possibilities of data loss.

Impact: Some accounts experienced intermittent service disruption or experienced performance degradation. Technicians are available and if your site is experiencing any persistent issues, you are encouraged to a support ticket for further assistance.

If you have any questions, please contact our NOC at +1-866-844-4908 or via the Support Desk .

Posted: 08/01/2023 02:40 AM (CST)

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